CXChannel

A one-stop-shop for all your Contact Centre requirements without the need for third party software.

CXChannel

Inbound
The ideal tool for quickly building self-serving IVRs and Routing Scripts to guide customers to the most qualified agent.

Outbound
Our Predictive dialler coupled with Answering Machine Detection boosts agents’ productivity while respecting regulations.

Omnichannel
Let customers use their favourite means of communication whether by phone, SMS, Chat, Email, Facebook Messenger, Twitter, or WhatsApp.

Analytics
Display real-time metrics on rich Dashboards and a have a multitude of pre-built historical reports delivered right to your inbox.

Quality Management
100% of call recordings and transcripts with evaluation forms, as well as live monitoring of calls and agents’ screens for coaching.